NHTSA Complaint #11680532 — 2019 BMW X3

2019 BMW X3 VIN # [XXX] Odometer - 70,000 miles Dealer - United BMW, 11458 Alpharetta HWY, Roswell GA 30075 I purchased my 2019 BMW x3 from United BMW in October 2022. The car had a little over 22K miles at the time or purchase. My vehicle suffered catastrophic engine failure on [XXX], just 48 hours after a BMW service technician topped off coolant in response to a warning light. The vehicle has been properly maintained, including repairs from United BWM Service and a BMW Certified independent mechanic. The engine failure occurred under normal driving conditions, rendering the engine inoperable. I have received a full diagnostic from BMW and they acknowledged that the independent mechanic was not at fault. Previous contact with BMW Consumer Relations and the United BMW service manager has not resolved the issue. The repair estimate from United is $40,000. Since I purchased my vehicle from United, they offered to reduce my repair cost to $33,000. I still owe $25,000 on this vehicle. Given the sudden failure shortly after BMW's service, this appears to be a serious reliability and potential safety defect. I have copies of my service records. Kindly advise. [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)