NHTSA Complaint #11680508 — 2021 SUBARU FORESTER

On 8/12/15, I had stopped at a stoplight. When the light changed and I attempted to move forward with traffic, the Eyesight Disabled warning came on and my car completely stalled and refused to move. The car prompted me to put it into park, I attempted this and it did not resolve the issue. After this, the car prompted to press the start/stop button. This also did not work. I eventually had to completely turn off the car while in an active lane of traffic and turn it back on. This resolved the issue. In less than 24 hours, I was at the dealership. They have been unable to determine what caused the vehicle to effectively shut off while idling. They are performing a TCM update and do not appear to believe the issue is a safety issue, however again the vehicle stalled in an active lane of traffic during rush hour. It felt like when the car goes into the gas saving mode while idling but this had not happened. It just stopped. This was an extremely unsafe situation to be in a car that can not move or have to try and get it into neutral and get it out of traffic on a busy road, moments after being on the highway. The dealership checked the battery twice and confirmed that it was functioning and I have the video walk through where the confirm the car is in good condition and they could not replicate the issue.