NHTSA Complaint #11680432 — 2000 FORD F-250

The contact owns a 1994 Ford F-250. The contact stated that while renewing the registration, the contact was informed of an open, unrepaired recall associated with the VIN. The unrepaired open recall was NHTSA Campaign Number: 09V399000 (Vehicle Speed Control). The vehicle was taken to the dealer; however, the dealer declined to perform the recall repair because the VIN was not in the Manufacturer’s Database. The manufacturer was made aware of the failure but provided no assistance. The manufacturer located the VIN information in the database and the contact was referred to the dealer for assistance. The contact had not experienced a failure.