NHTSA Complaint #11680190 — 2020 HONDA ODYSSEY

Engine recently began making noise and the car was taken into Honda. The dealer checked engine components to find the cause and recommended that we remove oil pan to inspect the issue because they assumed it might be engine bearing related. Before we could schedule the service I was driving with my family on the highway when we heard a loud noise and complete loss of power. I was able to move over avoiding other cars to reach the shoulder and come to a stop. The car would not start or go into any gear. Car was towed to shop. What component or system failed or malfunctioned, and is it available for inspection upon request? The car has not been inspected yet. Currently at shop being evaluated. Has the problem been reproduced or confirmed by a dealer or independent service center? Engine was making noise at the dealership when it went for service. There was no concern made by dealer stating car was unsafe to drive. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Was inspected before the car broke down, but currently being evaluated by local shop. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There was an unknown noise coming from the engine, and dealer stated they needed to remove oil pan to diagnose the noise but stated it could be bearing related. The dealership did not say the car was unsafe or should not be driven. Before we could look into the issue more the car broke down on the highway.