NHTSA Complaint #11679979 — 2025 KIA CARNIVAL HYBRID

While driving at random times, there is no acceleration while pressing the gas pedal. The battery shows low charge and gradually goes down instead of up. Sometimes the “check hybrid system stop safely” warning light comes on. Our safety was put at risk because it has happened while trying to merge on to the freeway or when there is no shoulder or area to stop safely. Since we can only glide no more than 30 mph we can easily cause an accident if we are not able to exit the road safely. We have taken the van in for inspection to two different Kia dealers and they are not able to find anything wrong. We were stranded 2 hours from home and had to take an uber because the van would not accelerate fast enough to drive on the freeway. The check hybrid system light has turned on at least 3 times but the dealership says there is no record of any warning lights turning on. We took a picture of the light while it was on the last time. This problem has occurred over 8 times putting our lives at risk.