NHTSA Complaint #11679840 — 2012 NISSAN TITAN

On [XXX], my 2012 Nissan Titan was serviced by Pep Boys in Gainesville, FL for brake-related work. After they returned the truck, the brake assembly was reinstalled incorrectly — the caliper was not secured properly and the rotors were damaged/warped as a result. This failure created an immediate and severe safety risk. My father drove the vehicle shortly afterward, unaware of the problem, which could have led to complete brake failure at speed and a serious crash or fatality. The issue was later inspected and confirmed by a Pep Boys location in Tampa, FL, which documented that the prior service work left the brake assembly in an unsafe, dangerous condition. There were no warning lamps or dashboard messages prior to the discovery of the defect. The unsafe condition was only discovered after the truck was brought to another Pep Boys location for inspection. This defect and improper repair practice by the service provider placed my fathers safety and the safety of others at significant risk. I am submitting this report to document the incident and to ensure that similar unsafe repair practices are investigated and prevented in the future. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)