NHTSA Complaint #11679536 — 2025 FORD MAVERICK HYBRID

I took delivery of vehicle from dealer on [XXX]. On [XXX] I was driving on the freeway when a high voltage sign and the message "Pull off road when safe" lit up the dashboard. The engine lost all power and I was able to coast to a stop on the shoulder. After 10-15 minutes, the vehicle would restart and I dropped at the dealership for a fix - it had less than 2,000 miles. They kept it until 7/28/25 when they said it was a "glitch" and updated software. On [XXX] I was again driving on the freeway when the "Pull off road when safe" message displayed again and the engine once again stopped but I was fortunately able to coast to an exit ramp. There was a Ford dealership right there and three guys came out to try to get it started. Again after 10 minutes of sitting the vehicle started and we pulled into a service bay where the dealership still holds my vehicle. Their diagnostic was the hybrid battery junction box needed to be replaced. It is on backorder and is still not fixed. However, both times the engine shut completely down which is extremely dangerous on freeways with semi-trucks and traffic driving fast and all you can do is coast to a stop. I was fortunate in each episode that the truck was not hit by another vehicle. I have zero trust that this vehicle will run properly even with the dealer fix. I have been in contact with Ford about buying the vehicle back as I read similar stories online. This seems to be a huge safety issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)