NHTSA Complaint #11679476 — 2019 HYUNDAI ELANTRA

I purchased my 2019 Hyundai Elantra from a third-party dealer (Mike Carlson Motor Company in Haltom City, TX) on [XXX]. I have kept the oil changed on a regular basis since I purchased it. At the time I bought the vehicle, I purchased an extended service warranty that was through Assurant/First Extended Service Corporation. [XXX], while out of state (over 640 miles away from where I purchased the vehicle) my vehicle started making a rattling sound from the engine. The mileage on my vehicle was 85,320. I called the warranty company and opened a claim. I was told since I was not in the DFW area and more than 40 miles from the selling dealer or any sister properties, I could take it to any shop that will accept warranty work. July 18, 2025, the vehicle was finally picked up by a towing company and taken to the mechanic. An estimate was created on 07/23/25, stating test system oil is full, has code p0304 (which I looked up and is a misfire in cylinder 4), engine knocking from rod and/or piston, will need engine. Claim was sent to warranty company 07/31/25 and was finally denied today 08/08/25. First, they said lack of maintenance however, they had copies of all receipts. Then they said denied because covered under Hyundai powertrain warranty. However, after speaking with Hyundai Customer Care, it wasn't sold PRE-OWNED CERTIFIED. Had to send proof to warranty company showing no factory warranty (sent signed SelectCertified Form signed date of purchase). Now it was denied again stating OPEN RECALL on vehicle would have to contact Hyundai. The nearest Hyundai dealership is over 1 hour or more away. I'm hoping tomorrow when I reach out to Hyundai they can shed some light on the situation. I've been stranded in Illinois (I live in Texas) since 07/16/25 and have made no head way to get the vehicle back on the road. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)