NHTSA Complaint #11679169 — 2015 HONDA ODYSSEY

On March 27th, I was driving my car. My children were with me and we were on the way home from swim practice. With no warning, my engine went crazy. We were sitting at a stop light and the idel became very rough shaking the entire car. The engine was slow to respond to the accelerator and ultimately I decided that it was not safe to drive. I had my van towed to my mechanic who ran diagnostics and confirmed that the spark plugs were misfiring because of oil build up related to a faulty piston ring valve. He explained that it was a common problem with Odysseys. He gave us the options of doing the major repair of the rings that would cost about $5000 or we could replace the failing spark plugs and get 6-8 months out of the car before the same issue would reoccur. Not having a spare $5k on hand we opted for the temporary fix. I recently received a warranty extension from Honda about this exact issue but Honda is refusing to repair my car. They have told me that unless the engine light is on and the appropriate codes are indicated, I can not have the repair covered by the warranty. I took in documents from my mechanic with pictures of the codes, but they will not honor this. They also said that even if they did an inspection that confirmed the piston ring failure, Honda USA would not pay them back for the repairs because the service light and appropriate service codes are not showing. I believe the terms of this warranty extension are in bad faith and put me and my family at risk. Either I spend my own money to repair the car, or I wait until the engine fails and me and my family are stranded on the side of the road. Despite numerous conversations with the service member and customer service, Honda refuses to put in writing their refusal to repair my car under the warranty.