NHTSA Complaint #11679078 — 2020 TOYOTA RAV4 HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11679078
Vehicle 2020 TOYOTA RAV4 HYBRID
Component ENGINE
Date of Incident
Date Filed
Mileage 130,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IN

Consumer Description

The contact owns a 2020 Toyota Rav4 Hybrid. The contact stated that while driving at various speeds, the vehicle hesitated to maintain automotive power. The messages "PKSB Malfunction - Visit your dealer" and "Pre-Collision System Malfunction - Visit your dealer" were displayed on the instrument panel. The contact stated that the vehicle was repaired at a local dealer for a coolant fault and parts were ordered to repair the wiring harness. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of automotive power. Several warning lights were illuminated. The vehicle was taken back to a local dealer however, the vehicle was not repaired. The contact related that failure to the Customer Support Program: 22TE09, however the warranty was not valid. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

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