NHTSA Complaint #11678856 — 2021 SUBARU FORESTER

We purchased a 2021 Subaru Forester Touring SUV on [XXX] at the El Cajon Subaru dealer and this July, I experienced the transmission (CVT) inadvertently shift from drive to neutral twice in one day. This was a concern to me and after I did research online, I was very surprised to discover that this has been an apparent issue with the CVT transmission. We then arranged to have the vehicle towed to the Kearney Mesa Subaru in San Diego for them to diagnose the problem. They found NO issues! I contacted the Subaru Manufacturer at Subaru.com and received a Case # and Jorge, a customer service individual called us today, 8-6-2025 , to address my inquiry. He informed us that if the dealership was unable to duplicate the problem then he was unable to request further action. This was an issue that he was unfamiliar with, or had ever even heard of, and could only suggest that we have the vehicle seen, again, by another dealership to see if they can determine the problem. This is very disappointing as we have only driven this vehicle less than 1000 miles since purchasing. And since I'm now reluctant to drive any distance in this vehicle, or on freeways, will need to have it, again , towed to another dealership as suggested! I would very much appreciate any information you can provide on how to approach this circumstance and if you have encountered any additional complaints specifically related to the Subaru CVT transmission shifting unexpectedly into neutral. Thank you for your attention to this request as we find this a significant safety concern that needs to be addressed. .INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)