NHTSA Complaint #11678738 — 2017 FORD ESCAPE

The contact owns a 2017 Ford Escape. The contact stated that while his daughter was driving at an undisclosed speed, the check engine warning light illuminated. Additionally, white smoke was coming from the exhaust pipe, and the engine overheated while driving. The vehicle was taken back to the used car dealer, where the vehicle was purchased, and the spark plugs, ignition coils, and oxygen sensor were replaced, but the failure persisted. The vehicle was taken to an independent mechanic, who related the failure to Technical Service Bulletin: 19-2346 (Coolant in Cylinders, White Exhaust Smoke And/or Illuminated MIL); however, the vehicle was not covered under the TSB. The contact was informed that the engine needed to be replaced. The dealer was made aware of the failure but confirmed that the vehicle was not covered under the TSB. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 91,000.