NHTSA Complaint #11678730 — 2016 FORD TAURUS

The contact owns a 2016 Ford Taurus. The contact stated that while attempting to reverse, the rear-view camera displayed a blank screen. The message camera unavailable was displayed. A dealer was contacted. The vehicle was taken to an independent mechanic and the contact was informed to take the vehicle to the dealer for assistance. The vehicle was taken to the dealer where it was diagnosed and determined that the rear-view camera needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the VIN was not included in the recall. The manufacturer was not notified of the failure and opened a case. The failure mileage was 97,125.