NHTSA Complaint #11678344 — 2018 CHEVROLET IMPALA

The contact owns a 2018 Chevrolet Impala. The contact stated while reversing slowly, the brake pedal was depressed; however, the vehicle failed to respond as needed and continued rolling backwards. The contact stated that excessive force was needed to depress the brake pedal to stop the vehicle. The contact stopped and shifted to drive(D), and with the brake pedal depressed, the vehicle started to roll forward. The contact was not able to stop the vehicle. The contact steered the vehicle to the right to avoid crashing into the building. The contact stated that the vehicle jumped a curb and crashed into a signpost, preventing the vehicle from driving into the restaurant. The contact stated that the vehicle was driving very slowly during the failure. The contact stated there was no warning light illuminated. The center of the front bumper was dented, the center of the grill was cracked, and the hood was dented. The contact was not injured. The contact stated that the Police arrived at the scene and wrote a report however, the contact was not provided the report or the report number. The vehicle was towed to the residence. The contact had taken the vehicle to an independent mechanic to be diagnosed and it was determined that the ABS module needed to be replaced. The vehicle was also taken to an Auto Zone and the diagnostic machine retrieved DTC for Low Voltage in the ABS module and the message “Control Module Communication BUSS Off”. The vehicle was not repaired. The contact researched online and related the failure to NHTSA Campaign Number: 18V576000 (Service Brakes, Hydraulic). The manufacturer was not informed of the failure. The failure mileage was 122,690.