NHTSA Complaint #11678277 — 2020 GMC SIERRA 1500

The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving with cruise control mode set at 55 MPH, the vehicle independently accelerated to 98 MPH, and then the vehicle lost motive power. Additionally, the contact stated that the vehicle had failed to turn off upon pressing the Engine Start/Stop button. No warning light was illuminated. The vehicle was able to restart and was taken to a local dealer to be diagnosed, but the cause of the failure could not be determined. Additionally, the contact noticed that water was leaking inside the vehicle through the rear window on rainy days. The contact stated that the infotainment screen had failed to turn on as intended on some occasions, and the screen had displayed a rearview camera image while the vehicle was in drive(D) on other occasions. The contact stated that while driving at various speeds, the transmission made an abnormal sound, and the RPMs failed to decrease as intended, but suddenly dropped while decelerating. Additionally, the contact stated that the headlights, the fuel pump, and the main pulley were replaced at the local dealer. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 250.