NHTSA Complaint #11678237 — 2023 TESLA MODEL Y

I am writing to report severe safety concerns involving my Tesla Model Y. Without any accident or impact, my vehicle experienced a mechanical failure on [XXX}, when the front left tire detached, making the car immobile. The vehicle had approximately 31,500 miles and no prior damage or accident history. Tesla towed the car for repairs. However, during the repair process, I discovered that the vehicle was transferred to a body shop in Chantilly, VA, without my prior knowledge or consent. When I visited the shop to retrieve personal belongings, I was shocked to see that the condition of my vehicle had significantly worsened. The technician informed me that the car now had serious structural damage, including a twisted frame and extensive paint damage. This damage did not exist before and was not caused by an impact. The technician indicated that repairs would take at least a week if only bodywork was addressed. Most concerning, the vehicle was transferred with no visible damage, yet now has severe structural issues. Tesla has suggested replacing the damaged body parts later, which makes no sense given that the car was in a safe condition prior to the transfer. Additionally, the front wheel, which detached earlier, was reassembled without impact, but the vehicle remains unsafe. It has taken over 30 days to attempt repairs, and the vehicle still is not fully fixed. I do not feel safe driving it under these conditions. Furthermore, communication regarding the damage has been poor. I was not informed of any body or structural damage before the transfer. Tesla’s recent message asked me to pick up the vehicle, stating they will order parts later, which is confusing and concerning. Given the extensive damage, delays, and safety risks, I request the NHTSA investigate these issues. I also urge Tesla to buy back my vehicle so I can use the credit toward purchasing a new Tesla, ensuring my safety and confidence. Thank you for your attention to this urgent matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION