NHTSA Complaint #11677930 — 2015 FORD ESCAPE

The shift cable bushing on my 2015 Ford Escape failed, causing the gear shifter to appear in "Park" when the transmission was actually in a different gear. This posed a significant safety risk, as the vehicle could roll unexpectedly. The problem was diagnosed and confirmed by a certified Ford dealership. They stated the failure was due to a coolant hose leak affecting the bushing, but this seems questionable since this exact bushing has been recalled previously for premature degradation (Ford recalls 18S20 and 22S25). I experienced the same symptoms reported in the recall: gear position not matching the shifter, difficulty engaging Park, and the potential for the car to roll. There were no warning lights or messages before the failure. I had to pay for the repair out of pocket, even though this appears to be the same defect covered in the recall. The part is no longer available for inspection, as it was replaced during the repair.