NHTSA Complaint #11677782 — 2022 HONDA ACCORD

The faulty touch screen infotainment system creates an environment that is not conducive to safe driving. This specific issue is referred to as the "ghost touch" across the industry which involves the system randomly rapidly pressing buttons autonomously and producing an audible beep with every press of the button. Not only is every random beep a distraction but this issue causes drivers to attempt to regain control of the infotainment system while driving due to the fact that most drivers now rely on these systems for navigation and to abide by hands-free traffic laws. You may ask "Why don't you simply turn the infotainment system off?". Well I tried and the system turns itself back on. This creates a scenario that is equivalent to the dangers presented by texting and driving. A simple google search of 'Honda Accord Ghost Touch' will yield a myriad of results with consumers experiencing this issue and sharing the same concerns. I have audio-video recording of this issue and have spoken to the service advisor at Pearson Honda located in Mildothian, VA and they are requesting that customers pay $180 for a diagnosis of this well known issue but they do not know the exact cause or solution. Customers have had their systems reset and even had the screen replaced and the issue still occurs. This issue has been present in my vehicle for at least 3 months but has progressively gotten worse overtime to the point that driving the vehicle is intolerable as it distracts me while I'm driving and causes a great amount of frustration which also effects my driving behavior.