NHTSA Complaint #11677715 — 2014 FORD FOCUS POWER TRAIN

Complaint Details

ODI Number	11677715
Vehicle	2014 FORD FOCUS
Component	POWER TRAIN
Date of Incident	August 1, 2025
Date Filed	August 1, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

This car should have been added to two customer service programs through Ford. 19N08 and 19N08. This covers problems with the TCM and clutch pack. After speaking with Ford customer service, they confirmed that my vehicle fell within the build dates outlined in those programs and was built at the Michigan facility that is outlined in these programs. They refused to add my VIN to these customer service programs stating that it has expired. Had I known about the customer service programs when I was supposed to know about them, I would have easily had this issue fixed, but now I am left with a car with severe transmission issues. The only thing they could tell me to do was file a complaint with NHTSA. I need help getting Ford to acknowledge and fix this issue.

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