NHTSA Complaint #11677388 — 2023 NISSAN ARMADA

On July 29, 2025, while pulling into the driveway, my 2023 Nissan Armada experienced a complete electrical and brake failure. I put the vehicle in Park, and the entire dash and infotainment screen went black while the engine was still running. The vehicle began rolling forward even though it was in Park and bumped into the house. (Minimal damage thankfully) When I tried to stop it, the brake pedal went completely to the floor with no braking power at all. The shifter was locked in PARK, and I could not put it into Reverse or Neutral. I had to press and hold the Start/Stop button to turn the vehicle off. After restarting, everything returned to normal and I was able to then shift into reverse, but this is a major safety issue there was a total loss of braking and transmission control. Currently Nissan is telling me that it could have been because the car needed a “software update” and also can be caused by a “bad battery” and they have had several customers with similar break issues and electronic failure due to the battery. This is completely unacceptable and dangerous. My babies were in the car we were TERRIFIED!! Currently I just have a tow receipt as Nissan of Boerne still has the vehicle.