NHTSA Complaint #11677235 — 2022 FORD F-350 SD

The contact owns a 2022 Ford F-350. The contact stated the check engine warning would illuminate on cold starts and would remain illuminated while driving. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the Reductant Heater and Sender Assembly on the 6.7L diesel engine needed to be replaced. The mechanic related the failure to Ford Customer Satisfaction Program Number: 18M01(Reductant Heater and Sender Assembly Repair). The vehicle was not repaired. The manufacturer was notified of the failure and advised the contact that the VIN was not included, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 66,000.