NHTSA Complaint #11677233 — 2018 DODGE DURANGO

The contact owns a 2018 Dodge Durango. The contact stated that while driving 25 MPH, the contact noticed an abnormal sound, and the front passenger's side headrest unexpectedly deployed without an impact to the vehicle. No warning light was illuminated. There was no injury sustained. The vehicle was taken to the dealer to be repaired under an unknown extended warranty coverage; however, the dealer declined to repair the vehicle. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 108,000.