NHTSA Complaint #11677012 — 2020 HONDA CIVIC

The A/C system failed due to contamination from the ac condenser and compressor shaft seal leaking. It was inspected at Hardin Honda dealership and confirmed these systems were leaking and the entire system was contaminated. My vehicle is available for inspection upon request. My safety is put at risk because the contamination can cause the engine to fail. The problem has been confirmed by Hardin Honda dealer and Honda issued two warranty extensions to fix these issues. Hardin Honda put in writing that the defect code is 6C300 and one of the two warranty extensions is under this code. Honda issued Service Bulletin 19-091 for my issue, but they are now refusing to stand behind their warranty extension. When we took it to the dealership they said our issue was not the same and that we had to pay thousands of dollars to fix the entire a/c system. The dealer said they cannot fix the two parts under warranty because the whole system is contaminated but the whole system is contaminated because of those two parts leaking. We reached out to Honda Corporation and they refuse to correlate our issue with the warranty extensions even though we have in writing from Hardin Honda that our A/C issues are the ones under the warranty. Honda issued these warranty extensions and are refusing to pay for the damages that my car is experiencing. The A/C system stopped working on 7/14/2025 and I took the car to the dealership on 7/17/2025 to get it checked out. Honda issued these warranties because of a manufacturing fail on their part and now they are refusing to fix their own issue and making us pay for damages that we had no idea were happening until our A/C system went out. If Honda had issued a recall for these faulty parts, then I would have taken my car in to be fixed right away and my whole a/c system would not be contaminated. We have been in communication with Honda Corp but they will not assist us and will not stand behind their warranty extensions.