NHTSA Complaint #11676797 — 2020 HYUNDAI SONATA

The HVAC blower motor and related electrical components (including the fuse box, wiring harness, or control module) have malfunctioned. The system either fails to operate entirely or works only on low, with unpredictable surging airflow. These components are still installed in the vehicle and available for inspection upon request. For the past five days, my family has been driving without a functioning air conditioner in extreme Oklahoma summer heat. This is not only uncomfortable but unsafe, especially for my young child who regularly rides in the vehicle. In addition, without reliable airflow, we are unable to defog the windshield in humid conditions, which significantly reduces visibility and increases the risk of a crash. The inability to regulate cabin temperature and airflow poses a serious safety hazard. Yes, the issue has been observed by the dealership during service visits. However, Hyundai has denied goodwill repair assistance and has not formally acknowledged the defect, despite Technical Service Bulletins and numerous similar reports from other owners. Yes, the vehicle has been inspected by an authorized Hyundai dealership as part of a multi-point inspection. No warning lamps or dashboard messages appeared. However, symptoms began nearly a month ago and have persisted, including intermittent blower operation, limited airflow regardless of settings, and occasional surging. While I have not personally noticed a burning smell, I’ve found numerous reports from other 2020–2021 Sonata owners describing complete blower failure and smoke smells, often tied to fuse box or electrical issues.