NHTSA Complaint #11676729 — 2014 FORD FOCUS POWER TRAIN

Complaint Details

ODI Number	11676729
Vehicle	2014 FORD FOCUS
Component	POWER TRAIN
Date of Incident	July 24, 2025
Date Filed	July 28, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

My car was purchased in 2015 and currently has ~69,000 miles. All routine maintenance has been completed on schedule. The clutch was repaired under warranty around ~10,000 and the Transmission Control (TCM) was corrected via software update in 2017. The TCM is now failing and requiring replacement. Ford Motor company was offering extended warranty to 150,000 miles or 10 years with one free replacement after that milestone was reached. That program apparently expired 6/30/25. Ford lost litigation on this vehicle as they sold the vehicles knowing the defect in the transmission. I am now responsible for an out of pocket repair due the expiration of the program. I contacted Ford Customer Care Ford Customer Care case number CXH05090063W2F2H4 and they suggested I file a complaint with the NHTSA.

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