NHTSA Complaint #11675990 — 2022 HONDA ACCORD

I am writing to formally report a serious issue with the infotainment system in my 2022 Honda Accord. The touchscreen consistently exhibits “phantom touch” behavior — screens change on their own, controls do not respond properly, and essential features like navigation and audio become difficult or impossible to use. This issue has persisted since at least July 2025 and creates a significant distraction while driving, compromising safety. I have not yet taken the vehicle to a Honda dealership because I was informed there would be a $190 diagnostic fee just to assess the issue. Before proceeding, I conducted extensive research and discovered that this is a well-documented and widespread defect affecting many 2021–2022 Honda Accord models. Numerous owners have reported identical issues online and through NHTSA complaints. From what I’ve found, even when the screen is replaced, the problem often recurs — and Honda has reportedly advised some customers that no effective fix is available at this time. As a customer, I find this deeply concerning. This is clearly a known issue, yet no formal recall or technical service bulletin appears to have been issued. More importantly, it directly affects driver safety — particularly when it impairs the ability to use built-in navigation, manage phone calls, or adjust vehicle settings without distraction