NHTSA Complaint #11675942 — 2013 KIA OPTIMA

I called Kia Consumer Assistance in reference the MDPS flexible coupling. I spoke with a Kia representative named Gina. I specifically asked if this item is covered under my vehicles warranty (i gave the vin number of the vehicle to her. She stated if it was diagnosed as the MDPS flexible coupling, it would be covered. I made an appointment (it took two weeks) with Spitzer Kia at 3414 Brookpark Rd, Cleveland, Ohio 44134. The service advisor, Belinda Frost, stated, yes the MDPS flexible coupling needs to be replaced. I gave the case number from Kia, #[XXX]. She looked and said it is not covered. I told her Gina from Kia consumer assistance stated it is covered. She called Kia, spoke with "Brad" who stated I would need to pay a $93.00 diagnostic charge (car was already diagnosed with the issue) and leave the car for 24 to 48 hours. During that time, they would make a determination if it is warrantied - I believe that other person's name was Robert - the regional manager. He would need to approve coverage for the MDPS flexible coupling. The diagnosis is to turn the steering wheel while the engine is off for play and a clunking sound, which takes 30 seconds and was already done. Also note this is a hazard as the car wanders due to additional play in the steering, sometimes has a notch, taking more effort to turn the wheel slightly plus makes a metal on metal sound when going over bumps. This $10.00 part, should be mandated to replace without a time limit. I was also told it was covered by warranty by Kia consumer after giving the serial number, and that was NOT honored by the dealership nor Kia consumer when the dealer ship called in my presents. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)