NHTSA Complaint #11675886 — 2019 ACURA RDX

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11675886
Vehicle 2019 ACURA RDX
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NC

Consumer Description

Purchased used 2019 RDX from Acura dealer in June 2025. Within the first 30 days of owning the RDX we noticed the Airbag Sensor for the front passenger seat would not recognize my 90 lb daughter seating in the seat and the air bag sensor would indicate the seat was empty, which would result in the airbag not deploying if we were in an accident. I took video of this happening and took my RDX into dealership for repair as we were still within the 30 day period for issues. The Acura dealership insisted they could not replicate the problem so it was fine. I again referred to the video and said we have seen proof of the issue. After much back and forth and the service manager telling me his large dog sometimes doesn't set off the sensor he agreed to call American Honda to send out an engineer to test. The engineer after running tests said seat is calibrated correctly no issue to fix, even if we wanted to pay to fix it ourselves they wouldn't fix the seat sensor because there is no issue to correct. I don't understand how a car that advertises a safety feature for anyone that weighs over 65lbs can expect me to continue to drive this vehicle when it has a proven faulty sensor. Obviously how they test the sensor is faulty as well. This is a huge safety issue for the 2019 RDX and a disappointing and shocking lack of response from Acura. We are now working to return the car to the dealership and I am sure we will have to fight to not pay extra costs that will occur with them buying it back.

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