NHTSA Complaint #11675878 — 2014 NISSAN PATHFINDER
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11675878 |
| Vehicle | 2014 NISSAN PATHFINDER |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
I bought a new transmission from Nissan 2 years and couple of months ago, about 3 weeks ago car started jerking and engine light lit up. I took my car to my mechanic and he told me that it was CVT transmission problem, to take it to Nissan that it should be under warranty. Nissan had the vehicle for about two weeks and informed me that indeed it was the transmission but that it was not covered because I had an implied warranty. I called Nissan consumer affairs that informed me that the service department was wrong and a decision was not made yet. I was treated like trash by Nissan and was thrown out of the premises because I was asking questions she did not like. She accused me of calling names, which I never did and refused to let me take pictures of the vin# from inside the door. She did allow me to take pictures of my vehicle and told to that she was calling the police which was uncalled for. I went and spoke to Nissan managers, Alphonse and Igor about my situation at the service center and that the refused to to let me take a picture and I missed an appointment that I had on with one main financial at 3:00pm. Alphonse came with me to service center and I was able to get my keys and that the manager was lying because I showed him the video that I did. Very disappointed that it went this far, I might be suing Nissan. Because the Nissan supervisor that came with me noticed that the service center manager was lying he did not charge me for the diagnostic done.
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