NHTSA Complaint #11675858 — 2025 HONDA PROLOGUE

The contact owns a 2025 Honda Prologue. The contact stated that the battery was charged to 50 percent. The contact went to the charging station, but the vehicle failed to charge after two hours. The contact drove to another charging station and received a charge now message to slow down, and the vehicle shut down. Additionally, the accelerator pedal was depressed, but the vehicle went into neutral. While driving 60-65 MPH, the vehicle went to 70 percent charge. There was an abnormal clicking sound coming from the axle and CV joint. While using the turn signal, the turn signal responded on the opposite side as intended and turned on the windshield wipers. The contact was unable to locate the hazard lights. The contact called OnStar, who contacted Honda for a jumpstart. Another tow company was contacted, who was unable to tow the vehicle due to the vehicle not shifting into neutral. The contact stated that another driver notified her that the headlights were off. The tow truck driver was able to locate the hazard lights and override the powertrain system. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 200.