NHTSA Complaint #11675758 — 2020 FORD ECOSPORT

There is an open recall on my 2020 Ford EcoSport (VIN: [XXX] ) involving the engine oil pump. The recall was issued back in 2023, and I have been repeatedly told that the part would be available “at the beginning of the year” — first in 2023, then 2024, and now again in 2025. Each time, no resolution has come, and the part remains unavailable. This delay has made my vehicle unsafe and unreliable. I’ve been unable to drive it confidently or use it for essential transportation. Despite contacting both Ford and the original dealership (Preston Ford West in Randallstown, MD), I have received no specific repair date or clear guidance — only repeated postponements year after year. Meanwhile, I am forced to continue making high monthly loan payments on a vehicle I cannot safely operate. This has become a financial burden as well as a safety risk. I am requesting that NHTSA investigate Ford’s handling of this recall and assess whether consumers like myself should be protected under a buyback, warranty extension, or similar resolution process. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)