NHTSA Complaint #11675749 — 2021 FORD BRONCO

I am filing a complaint regarding the mishandling of a safety recall on my 2021 Ford Bronco, serviced through Legacy Ford in Corbin, KY. My vehicle currently has four active recalls. One, Campaign 25S01/25V025, involves corrosion and possible failure of the rear shock absorbers. Although this recall was issued in January 2025 and officially appears in my Ford account, parts were unavailable when I contacted Legacy Ford. Ford’s recall line assured me that I would receive a loaner vehicle and/or temporary fix, but the dealership denied this. In fact, a Legacy Ford rep told my husband to “go to the junkyard” for replacement shocks. I called Ford’s Executive Customer Service to escalate the situation. I was told the campaign was still considered an “Advanced Recall” (despite its official status) and that they could not override the dealership’s refusal to provide assistance. This created a deeply unsafe situation—my husband and I experienced two near-accidents due to rear suspension instability, while our toddler was in the vehicle. After waiting weeks with no resolution and no loaner, my husband had to repair the issue himself just to make the car drivable. We received no reimbursement or follow-up, and today, three of the four recalls remain open with no solution available. I am requesting a formal review of Legacy Ford’s actions, communication, and refusal to assist with a documented safety issue. I would also like to be contacted by someone at Ford with the authority to resolve this matter appropriately.