NHTSA Complaint #11675627 — 2025 FORD F-150 HYBRID

While driving roughly 30-40mph, there was complete loss of brakes. complete soft pedal to the floor with no brake function. ABS and Brake lights flash on dash board, parking brake malfunction warning. No prior warnings, issues, messages indicating need for brake service. My wife and kids were in the car and were lucky to be on a street where we were able to coast to a stop. Any busy street or highway driving could have been sever accident/potential loss of life incident. The dealer said they have never seen this issue before and said they went through a bunch of control modules and simply reset and made software updates. I never received a confirmed "root cause". Dealer made above mentioned software updates and drove the car for 50 miles, claim the issue/service is complete and we need to take the car. No root cause, no confirmed component failure, etc. We do not feel safe taking delivery of the car. We have requested a Ford field service technician/engineer inspect the vehicle with no luck. we have started buy back/replacement process with Ford, no decision made - tells us we are subject to lemon law as if this is a "creature comfort" issue and that we need to take the car back.