NHTSA Complaint #11675442 — 2018 HONDA ACCORD

The contact owns a 2018 Honda Accord. The contact stated that while driving at an undisclosed speed, several unknown warning lights illuminated, prompting the contact to pull over to the shoulder of the roadway where the failure persisted. The vehicle was taken to the dealer, who diagnosed a failure with the head gasket, resulting in a misfire in cylinder #3. The contact was informed that the head gasket needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened for a goodwill assistance claim, and the contact was referred to the NHTSA Hotline for assistance. The contact was later informed that the goodwill assistance request was denied due to a lack of service records with a Honda dealer. The failure mileage was 74,000. The VIN was not available.