NHTSA Complaint #11675396 — 2017 FORD EXPEDITION

The contact owns a 2017 Ford Expedition. The contact stated that the rear-view camera displayed a distorted image while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the rear-view camera showed a black screen and the message "Camera Unavailable" was displayed. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 160,000.