NHTSA Complaint #11675089 — 2017 FORD F-150

The contact owns a 2017 Ford F-150. The contact stated that while cold-starting the vehicle, there was an abnormal rattling sound coming from the vehicle. After the vehicle had warmed up, the sound dissipated. While the contact’s mother was driving the vehicle, there was an abnormal rattling sound coming from the vehicle. The contact stated that there was a faint, unidentifiable sound in the vehicle prior to the start of the rattling sound. The contact stated that the failure was related to Customer Satisfaction Program: 21N03, related to the cam phaser. The contact, who is a mechanic, had been completing an oil change on the vehicle. The contact stated that the failure was related to the cam phasers. The contact called the local dealer, but there was no answer. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 130,000.