NHTSA Complaint #11674960 — 2022 TOYOTA HIGHLANDER

The contact owns a 2022 Toyota Highlander. The contact stated that while in reverse(R), the backup camera would intermittently fail to operate as the screen would appear blank. The contact also stated that the warning chime would fail to alert the driver to people or objects in the vicinity of the vehicle while reversing. The dealer was notified of the failure, and the contact was given an estimate for a diagnostic. After negotiating with the dealer, they agreed to reset the vehicle's sensors; however, the failure persisted. The manufacturer was notified of the failure, and the contact was informed that the backup camera was not covered under the warranty. The contact then stated that while backing out of a parking space, the back up system failed to alert her of her proximity to another parked vehicle; as a result, the contact crashed into a parked vehicle. The air bags did not deploy, no injuries were reported, and a police report was not filed. The vehicle was not repaired. The failure mileage was approximately 20,000.