NHTSA Complaint #11674734 — 2021 CADILLAC XT6

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11674734
Vehicle	2021 CADILLAC XT6
Component	ELECTRICAL SYSTEM
Date of Incident	June 29, 2025
Date Filed	July 19, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

RECALL FOR CABLE FOR VISION SYSTEM REPAIRED 5/28/2025. ON 6/29/25 SAME ISSUES OCCURED. TOOK TO DEALER 7/18/25. DEALER CONFIRMED CABLE REPLACED. ATTEMPTED TO REPROGRAM VIDEO PROCESSING CENTER SEVERAL TIMES ( I WAS AT DEALER 7 HOURS). DEALER INDICATED THAT THE VIDEO PROCESSING CONTROL MODULE IS NOT ACCEPTING RE-PROGRAMMING. INDCATED THAT PART MUST BE REPLACED AT A COST OF $973.00. SYMBOLS APPEARED ON DASHBOARD SCREEN : TRIANGLE WITH EXCAMATION POINT, AND BOX WITH "X" THRU A CAMERA. CAR IS DIFFICULT TO SEE OUT OF WHEN BACKING DUE TO PILLAR PLACEMENT IN REAR. RELY ON CAMERA(S) ON 4 SIDES OF CAR TO SEE WHAT IS GOING ON. I SEE THAT SEVERAL OTHER GM MODELS HAVE HAD THIS PROBLEM.

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