NHTSA Complaint #11673853 — 2022 HONDA CR-V HYBRID

My 2022 Honda CR-V Hybrid began displaying multiple warning messages around February 2025: “Transmission System Problem,” “Blind Spot Info System Problem,” and “Emission System Problem.” The issue was eventually traced to incorrect transmission fluid used from the time of purchase. A diagnostic report confirmed widespread internal transmission damage (e.g., shift solenoids stuck, low fluid pressure, excessive clutch slippage). As the transmission failed, it overwhelmed the vehicle’s main computer (PCM), causing a breakdown in the F-CAN network and disabling connected safety systems like the blind spot monitoring and emissions modules. The drivability of the vehicle deteriorated rapidly—gear shifting became rough and unpredictable. The car began struggling to accelerate above 40 mph, especially during inclines or highway merges. This posed a safety risk not only to me but also to passengers and other drivers due to reduced control and system failures. I rely on this vehicle for work and have since had to limit driving to local roads only, avoiding highways entirely. The issue was confirmed by an independent service center. Diagnostic reports and dashboard photos were submitted to the manufacturer, but they have not accepted responsibility. Their representative acknowledged the symptoms but insisted it was the selling dealer’s issue. Meanwhile, the transmission continued to degrade. I believe this defect originated at the manufacturing or pre-delivery stage. The wrong fluid caused irreversible internal damage that has now jeopardized the vehicle's powertrain and safety systems. Despite reports, photos, and repeated communication, the manufacturer has delayed action, and the vehicle is now outside the powertrain warranty mileage due to this delay.