NHTSA Complaint #11673748 — 2017 FORD ESCAPE

Check engine light came on and engine began to run rough. After inspection by Ford Dealer, it turns out this was because of a known issue with 2017 Ford Escapes. Continuing to drive could cause catastrophic engine failure or engine fire. This issue was diagnosed by Crossroads Ford of Apex, NC, where it was determined that coolant entered the combustion chamber and spark plug #1 has seized. This is a well-documented design flaw in the 1.5L and 2.0L EcoBoost engines and is identical to cases addressed under Customer Satisfaction Program 21N12 and TSB 22-2133. When the dealership requested assistance from Ford Representative the request was denied. Now the estimate to fix car that we bought new in preparation for retirement and diligently paid off is $10708. We have also requested an escalation of this issue with Ford Customer Relations at of July 15, 2025. As of this time, dealer says car could die while driving at any time, leading to fire or accident.