NHTSA Complaint #11673680 — 2017 FORD F-150

The contact owns a 2017 Ford F-150. The contact stated that while attempting to start the vehicle, the contact heard a knocking sound coming from the engine. A dealer was contacted. The vehicle was taken to the dealer, and it was determined that the cam phaser needed to be replaced. The vehicle was not repaired. The contact was relating to the failure of Customer Satisfaction Program 21N03: (GTDI Engine Cam Phaser Replacement); however, the VIN was not included in the program. The manufacturer was notified of the failure and informed the contact that the VIN was not under a recall related to the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 84,000.