NHTSA Complaint #11673591 — 2020 AUDI A4

Audi MMI system is failing repeatedly while driving, turning off all screens and requesting login info during driving to reestablish the the MMI user screens. This is a known issue in 2020 Audi A4 models in the US. Maps, speed, engine info all disappear while driving repeatedly every 2-3 minutes. Dealer replaced SOS module in the past to remedy related issues, but some months later this is still happening. A technical service bulletin has been issued (TSB 2067021/6 software update) but is not covered by the warranty to my understanding. I believe this is related to the MyAudi system that multiple users per account/vehicle. There is a disconnect with this cloud service and the vehicle itself, an this is driving the error. This issue makes the entire MMI interface unusable while driving, and ultimately unsafe during use.