NHTSA Complaint #11673511 — 2024 FOREST RIVER IBEX

A new travel trailer was sold while there was a stop sale recall notice on it. The heaters in the bedroom and bathroom represent a fire hazard. This was only discovered after registering the purchase with the manufacturer. The warranty/service personnel from United RV disputed this claim even though the notices were provided to them. Those are attached to this complaint, Forest River ID: 91-1740 and NHTSA recall 24V137. This is a violation of Federal Law pursuant to the Federal Motor Vehicle Safety Act, 49 CFR Part 573.11 United RV eventually relented and repaired the unit. However during that time claimed we had damaged the roof through wear and hail damage requiring a total replacement. However in consultation with Forest River we retrieved the unit and on careful maintenance and inspection have determined that there is in fact no damage at all. It was this and other practices at United RV that triggered us to file this complaint in the hopes that they will cease these business practices immediately. We were finally able to reach the owners by circumventing middle management and were promptly promised swift action. It is our hope that this complaint and others ensures this actually happens. Thank you for your time and attention to this matter.