NHTSA Complaint #11673493 — 2016 FORD MUSTANG

The contact owns a 2016 Ford Mustang. The contact stated that upon shifting the vehicle into reverse, the rearview camera displayed a distorted image and a blue screen, compromising the back-over prevention system. The message “Camera Not Available” was displayed. The vehicle was taken to the dealer and was repaired. The contact stated that the dealer called back and informed the contact that the rearview camera failed to function as intended. The contact stated that the only the decklid wiring harness was replaced. The dealer refused to repair or replace the rearview camera. The manufacturer was not notified of the failure. The failure mileage was approximately 59,700.