NHTSA Complaint #11673418 — 2021 POLESTAR POLESTAR 2 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Complaint Details

ODI Number	11673418
Vehicle	2021 POLESTAR POLESTAR 2
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	June 18, 2025
Date Filed	July 14, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KS

Consumer Description

Following the latest Over The Air software update to version 3.6.4, "Backup Camera Unavailable" error has become much worse, and almost constant. It will flash on and off, sometimes reverting to the 360 degree view, and sometimes not. It often starts to work and then cuts out again after I start reversing out of my garage. With over two dozen children living in our neighborhood, including our own, there are frequently kids, bikes and toys in our driveway, so this feels like a very dangerous condition.

Related Complaints for the 2021 POLESTAR POLESTAR 2

Other BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints

#11718764 — February 18, 2026 — The rear view camera fails repeatedly and the rear window is not large enough to safely reverse.

#11712423 — January 21, 2026 — I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The ...

#11704442 — December 11, 2025 — Intermittently, when shifting into reverse, the rear camera does not work, with error stating that the camera is unav...

#11704119 — December 9, 2025 — When the car is put into reverse the rear camera activates and then goes dead. There is no image from the camera and...

#11703572 — December 7, 2025 — Back up camera not available. Again.

Recent Complaints for the 2021 POLESTAR POLESTAR 2

#11717160 — BACK OVER PREVENTION: WARNINGS — February 11, 2026 — Cameras stopped working when backing out and collision with pole when reversing out

#11717160 — LANE DEPARTURE: BLIND SPOT DETECTION — February 11, 2026 — Cameras stopped working when backing out and collision with pole when reversing out

#11717160 — VISIBILITY/WIPER — February 11, 2026 — Cameras stopped working when backing out and collision with pole when reversing out

#11712423 — BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING — January 21, 2026 — I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The ...

#11712423 — BACK OVER PREVENTION: WARNINGS — January 21, 2026 — I am reaching out to bring to your attention an urgent issue regarding the backup camera in the 2021 Polestar 2. The ...