NHTSA Complaint #11673201 — 2017 BMW X1

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11673201
Vehicle 2017 BMW X1
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

1. Failed Engine, coolant, temperature sensor; missing COOLANT LEVEL SENSOR. Avail for inspection. 2. My car failed multiple occasions to show a warning light that almost got me and others hurt or cause a catastrophic incident on freeway. 3. The issues confirmed after months of several complaints, inspected per BMWUSA at Santa Monica BMW, I was provided December 5, 2024 print out of "MISSING COOLANT LEVEL SENSOR, failed temp sensor warning lights, ODD. " 4. No. 5. There were NO WARNING lamps, messages. I have always received warning messages: OIL level low, WIPER fluid low, BATTERY low, KEY battery low, TIRES low inflate, BULB malfunction. The first issue revealed 2021 routine oil filter service. BMW technician at The Haus, alerted me "urgent, water pump leaking, low coolant, go back to Sherman Oaks BMW where I got the car, pump under warranty!" I was confused, why no warning light? Sherman Oaks replaced water pump, coolant hoses under warranty. 2022, shocked to learn water pump coolant leaking during another routine oil service. No warning lights! SHERMAN OAKS tried to charge me 3200.00. BMWUSA replaced 2nd pump under warranty. December 2023, cold weather, my heater stopped working, no warning light. Next day MY ENGINE/CAR DIED ON FREEWAY. Terrified, no warnings on dash. Cars speeding past me as I sat trying to start car. Heavy car Finally accelerated with new roaring engine sound, no warning light. Drove slowly off freeway. Bob Smith BMW "turn engine off!!" TAKE BACK TO SHERMAN OAKS BMW. January 2024, BMWUSA ( Madison ) instructed via email Sherman Oaks BMW to inspect, why are there no warning lights??? They refused to put in writing. I was told check my coolant monthly. Replaced oil/coolant hose. November 2024, BMWUSA instructed Santa Monica BMW, inspect, why are there no warning lights? I finally received a print out, " No Coolant Level Sensor," "failed temp sensor." "bring in monthly," and "I wouldn't put a child in your car."

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