NHTSA Complaint #11673199 — 2018 HONDA HR-V

I am writing to report a serious issue with the paint on my white pearl Honda HR-V. The roof paint began peeling in 2023, and I initially attempted a minor repair using a paint pen from AutoZone. However, the problem has worsened significantly over the past six months. Recently, I took the vehicle to Maaco for an estimate, and they quoted approximately $2,400 to repaint the roof and side panels. I also contacted the dealership where I purchased the vehicle, and they confirmed that I had purchased an extended warranty which expired in October 2024. After researching the issue, I discovered that paint peeling is a common and widely reported problem for white pearl Honda models. I spoke with both American Honda and the dealership on July 2025, and while the Honda representative acknowledged that they are receiving many similar complaints, they stated that the company is still investigating the root cause and does not currently offer compensation. They classified the issue as normal wear and tear. I keep my vehicle well maintained, and it is only 8 years old. I strongly believe this is a manufacturing defect, not a result of neglect or environmental wear. I would like to formally file a complaint and request that Honda take responsibility for this issue. Thank you for your time and attention. I can provide additional photographs, repair estimates, and additional documentation upon request.