NHTSA Complaint #11673093 — 2017 FORD ESCAPE

The engine light came on while driving, and the car immediately started sputtering and producing a lot of smoke. Luckily, I was able to pull over safely and turn off the vehicle. After the car cooled off, I inspected the oil level and noticed it was low. I had my partner bring me new 5W20 oil, and I refilled the oil compartment, but upon restarting the engine, the light did not go away. The vehicle had to be towed to the shop, where it was diagnosed with low pressure on piston #2 caused by coolant intrusion and recommended engine replacement, with a quote of $12,391.83. There were no signs or symptoms before the catastrophic failure. The car is very well taken care of and has had all oil changes done at the recommended frequency. The car is 8 years old and has 92,855 miles, just outside of the limits covered by Customer Satisfaction Program 21N12. I feel that there should have been a recall for this known issue that put my life at risk due to Ford's negligence. I still have the car and it is available for inspection, but I don't know what to do since the repair is more expensive than the retail value of the vehicle.