NHTSA Complaint #11672929 — 2014 FORD FOCUS

The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the "Transmission Malfunction" message was displayed, and the contact continued driving to the destination. Additionally, the message "Transmission Overheating – Pull Over Now", displayed and the contact stopped driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the transmission control module. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 14M02. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 103,000.