NHTSA Complaint #11672869 — 2025 TOYOTA GRAND HIGHLANDER

The vehicle was in PARK and the IGN was in the ON/RUN position and the air conditioning was on. There was no one in the driver's seat but there was an occupant sitting buckled in the front passenger seat. The passenger heard a sound (possibly the ICE turning on) and he felt the vehicle move forward about five inches. He became worried about his safety and pressed the IGN button in order to turn the vehicle off. It could have pushed itself into other cars in the parking lot or pedestrians. A report was made to the local police department on the same day. This occurred in a retail parking lot. Video footage cannot be obtained as a police officer or insurance company must request it. I have not seen a check engine light nor any message prompts and it has not been inspected by a dealership.